Region
Our Service Commitment
At The Warranty Group we are committed to providing products and services to the highest standards and we care about the service that we provide. We do however understand that sometimes mistakes do happen and when we do get it wrong we will apologise and put it right for you.
Lodging a complaint:
Should you have a concern relating to any area of our business or a policy you may request that it be dealt with by the supervisor or manager directly responsible for that area. If your complaint is not resolved by the supervisor or manager, your complaint may then be referred to our Internal Dispute Resolution Panel.
You can lodge a complaint with us:
- by phone on 1300 654 611;
- in writing to PO Box 246, Balwyn VIC 3103; or
- by emailing us at customerfeedback@thewarrantygroup.com
CONTACT - General Contact
Assurant Logo Lockup
Assurant Transition
The Warranty Group
IS NOW PART OF
ASSURANT
A new era.
A new global leader in lifestyle protection.
How to Make a Complaint
HOW TO MAKE A COMPLAINT
If you feel that we have not lived up to your expectations in any way, please contact us by phone on 1300 654 611 and we will arrange for your call to be handled by the appropriate department.
Alternatively please write to the Customer Relations Team at:
The Warranty Group
PO Box 246, Balwyn VIC 3103
or please send us a message.