Customer Service

Increase retention with exceptional customer experience. 
We believe that we affectively strike a balance between the need to ensure productivity and profitability for you, our client, and the need to present a personable, customer-friendly environment to your customer.

Nothing is too much trouble and we will always look to the future; to expand our technical capabilities and update our processes to ensure that we not only meet, but lead the market expectations when it comes to customer relationship management.

Customer loyalty is key and being able to match and exceed our clients' expectations in relation to delivering the appropriate service to their customers is our priority. The Warranty Group's Asia Pacific operation provides leading edge support 7 days a week, 24 hours a day, 365 days a year to increase customer loyalty through a wide range of contact management services, including, but not limited to:

• Product technical support 
• Inbound and outbound customer care 
• Customer relations 
• Company, product or recall inquiries 
• Inbound and outbound sales 
• Customer satisfaction surveys 
• Programme enrolment and registration 
• Credit card enhancement administration 
• Client overflow calls 
• Mystery shopping