Knowledge. Service. Systems. The right combination for you. From underwriting extended warranties to the administration of customized service plans, we'll work with you to create the turnkey program that meets your business needs. The Warranty Group provides full in-bound and online customer care options, comprehensive service logistics, and electronic claims payment processing and more. How can we help you?
Region
Retail
Home Improvement
Build satisfaction among DIY'ers.
Whether it's lawn care, installing new appliances or purchasing power tools for that special project, the DIY segment continues to grow. Offer your DIY customers the protection of extended service plans, and give them the confidence that their purchase will work long after their home improvement project is complete.
We offer underwriting and administrative services on a wide range of home improvement related products including: household appliances, power tools, lawn equipment, home and home-office furniture. Let us customize a service contract program, complete with sales associate training and POS support, for you today.
Getting your message to the right people. Your reputation is your most important asset. It is essential to partner with someone you trust to build and protect it.
The Warranty Group’s Asia Pacific team offers targeted marketing solutions for every point in the customer life cycle. From capitalising on point-of-sale opportunities and post purchase marketing to providing renewal programmes that encourage your existing customers to renew before their current coverage expires, our expertise helps you to build your business. We believe in maximising customer value, customer retention and loyalty: we work as your brand guardians.
Our in-house marketing, public relations and communications teams work as an extension of your marketing department to protect and strengthen your brand and to retain and grow your customer base.
Our diverse client list of retailers, financial services providers, membership groups, manufacturing and real estate companies turn to us to offer their customers additional products or services, while ensuring customer retention and satisfaction.
Learn. Develop. Grow. Quality training can deliver immediate gains and provide a roadmap for ongoing results. Our local learning and development programmes in sales, service and management add value for clients.
Our interactive teaching methods incorporate group discussion, role-play, and performance evaluation. These approaches ensure comprehension and encourage long-term behaviour change, while also adhering to full compliance with state and federal regulations.
Stability and Industry Expertise. Our wholly-owned insurance companies — Virginia Surety Company and London General Insurance — provide affordable underwriting coverage and product security. Our programs can be seamlessly integrated into your product lines in the auto, recreational vehicle, consumer electronics, appliance, home, and commercial industries. Let our underwriting expertise help maximise revenue and increase customer satisfaction for you.
The new competitive advantage—keeping up with regulation. Whether you’re looking to break into new markets or keep up with changing domestic regulations, our compliance teams can help you chart the most painless course. With offices around the world, we understand and can support the necessary filings to ensure your program is compliant.
We recognize some of the regions that present the most opportunity for profit can also come with regulatory challenges and pitfalls. We'll focus on the most effective and compliant responses to the regulatory environment in your markets, so you can concentrate on your product line and mission-critical business.
Increase retention with exceptional customer experience. Our expansive database and customer-focused claims administration create an exceptional user experience that yields the highest return on sales and equity. We have domestic workforces across the globe ready to focus on details that shouldn’t slow you down, so you can focus on moving your business forward. Chat, email support, call-transfer capabilities, automated voice attendant, voice recognition, and Computer Telephony Integration (CTI) keep our call centers in touch with your customers in the environment they want to be in.
Identify opportunities where others only see challenge. From single point to mega-dealer or manufacturer, we have the resources to identify profit opportunities where others only see challenge. The auto industry never stops evolving—nor does The Warranty Group.
The programs we create quickly become industry standards. We know what it takes to become and remain successful through all market conditions and regulatory environments. And we extend these best practices across the globe.
Our mix of insured products and training programs continues our long heritage in the automotive industry. Our maintenance and environmental programs up the ownership experience for your customers, and our total automotive training curriculum maximizes your operational efficiencies while assuring compliance.
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Disclaimer for Products (ENG)
Disclaimer: Some products may not be available in all regions. Please contact your local TWG office if you would like more information.
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